DESIGN YOUR OWN GARAGE DOORS

Archway has been incredible.  I should've written this review after the first time they helped us a few years ago - the team of guys that showed up to fix our problem were friendly, hardworking,... read moreArchway has been incredible.  I should've written this review after the first time they helped us a few years ago - the team of guys that showed up to fix our problem were friendly, hardworking, honest, and went out of their way to make sure we were pleased with their work.

They were so good, in fact, that when our garage door started acting weird this week I didn't think twice: I just called them again. James came out and was super-helpful and got our door working like new right away.  He's fast, professional, and patient with questions.  And he was really great about working within my schedule so that we got helped quickly when we needed it.  

Couldn't be happier with Archway.  I hope not to have to see them again for a while, mind you - but I know that the next time I need anything, I have people I can trust. read less

James does it again! I've used James 4 times on our projects in the past year... so I had to use him on our new home! And he just nailed it! I'm always looking for... read moreJames does it again! I've used James 4 times on our projects in the past year... so I had to use him on our new home! And he just nailed it! I'm always looking for the best and newest! He told me about the jack shaft a few months ago... I was amazed! So clean looking without the motor in the center of the garage...  then he picked the insulated doors to match my home... highly recommended James at Archway! I posted pics of before and after. Especially of the LiftMaster! read less

Professional.  Courteous.  Reliable. Knowledgeable.   Arrived on time.  We dealt with James who was fantastic as well as all the above marvelous character traits.  There was never any pressure regarding purchasing equipment.  James and the... read moreProfessional.  Courteous.  Reliable. Knowledgeable.   Arrived on time.  We dealt with James who was fantastic as well as all the above marvelous character traits.  There was never any pressure regarding purchasing equipment.  James and the others in the company were attentive and responsive to my phone calls.  This is a "class" operation with integrity.  I give them my absolute highest recommendation!  Both my wife and I love the new modern garage door opener system that was needed and installed.  It's super quiet and has lights which work on a motion detector in the keypad.  

J. Dender, MD read less

James and Rick at Archway provided excellent work and customer service.  Scheduling was painless and they were able to provide a rough estimate to my request of replacing the weather-strip on my garage door.  I... read moreJames and Rick at Archway provided excellent work and customer service.  Scheduling was painless and they were able to provide a rough estimate to my request of replacing the weather-strip on my garage door.  I was able to get an appointment the very next day from my initial call.  They showed up early, removed the old and installed the new weather-stripping, checked/oiled the entire door/mechanism and then charged me less than the rough price quoted.  I am beyond happy with their service. read less

Just had a garage door emergency at 10pm on a Sunday night, these things never happen during normal business hours. I knew I had a lot of errands the following morning, so I called Archway... read moreJust had a garage door emergency at 10pm on a Sunday night, these things never happen during normal business hours. I knew I had a lot of errands the following morning, so I called Archway at 10pm Sunday night and left a message.  They called me back the next morning a few minutes before 10am and we set up an appointment for 3pm the same day. The technician was a few minutes early and we were up and running a few minutes later.

No screwing around, no you need this or that sales pitch, they just diagnosed the broken part, went to get it a few blocks away and came back at out original agreed upon time. Ten minutes later all was good with the world again. I can not recommend this company enough. They do great work and are honest which seems to be getting more and more rare these days. I always know who to trust now for this sort of work. read less

I'm one of those people that don't really write reviews but sometimes a company comes along that deserves them very much and Archway Garage Doors and Gates Simi Valley is one of those rare companies!... read moreI'm one of those people that don't really write reviews but sometimes a company comes along that deserves them very much and Archway Garage Doors and Gates Simi Valley is one of those rare companies! I first called them to fix a problem with my garage door and they were so incredibly nice and honest with great pricing on top of doing awesome work! Then about a month or so afterwards I caused a problem myself with my garage door by having something in the way when it closed. I immediately called Archway and they remembered who I was! What company does that nowadays?! They were so awesome to squeeze me in that day but told me they couldn't be out for maybe 4 hours or so BUT they actually showed up in less than 2 hours! Archway had my garage door operating again in no time flat. Archway wouldn't even let me pay, not even a trip charge! This company is all about customer service and building relationships with their customers. This is so refreshing to experience in a time when great service from companies almost seems like a thing from the past. Archway will be the only company we turn to for our garage door needs and I could not recommend them more highly! read less

I cannot say enough good things about this company and serviceman Rick. I was in a bind and he came through for me. Work done great and took the  time to help me understand my... read moreI cannot say enough good things about this company and serviceman Rick. I was in a bind and he came through for me. Work done great and took the  time to help me understand my new garage door opener.  You will never go wrong calling this company for service.

If I  could I would give them 10 stars!!!! read less

One again these guys have gone above and beyond to satisfy a customer!  In these days of poor customer service, they guys are a beacon of great service!  About 8 months ago they replaced my... read moreOne again these guys have gone above and beyond to satisfy a customer!  In these days of poor customer service, they guys are a beacon of great service!  About 8 months ago they replaced my garage door, did a great job and I was 100% satisfied.  Recently the door started to slam when closing and Rick came out and diagnosed the head unit was not functioning properly...the "soft close" feature was not working.  Rather than leaving me to figure out my next move, he volunteered to call the garage door opener company (Liftmaster) and spent 15 minutes on the phone with them to diagnose and see if there was a fix for the issue.  He even convinced them to help me out (as my head unit is 1 month out of warranty)!  When I offered to pay him for his time, he said a satisfied customer was payment enough!  What a fantastic attitude, especially since Archway had not installed my garage door opener nor had anything to do with it!!  Kudos to Rick. James and the rest of the crew, you guys are the poster child for great service and I will proudly recommend you to all my friends!! read less